For those wondering–or rejoicing–over the fact that in the past two days, I have put up as many posts, there is an explanation: Comcast is the Anti-Christ.
The night before last, phone and Internet service at my home went kablooey. A call to Comcast was met with an automated voice message stating that there was a general outage, and that Comcast hoped to have said outage resolved by midnight. I was annoyed, but had my smartphone and the wonderful Internet service it provides, and figured that this too would pass.
Except that it hasn’t. Last night, phone and Internet service went kablooey anew. Contacting Comcast, I discovered that there was no automated voice message stating that there was a general outage, leaving me to believe that the problem may have been on my end. A very nice lady working at a Comcast call center in Texas told me that she had no information whatsoever about a general outage, and promised to notate my information in the event that I continued to have trouble. During our call, phone and Internet service was restored, so I hoped that whatever my woes, they had come to an end.
Alas, they didn’t! Service went out again, and this time, it stayed out with all of the stubbornness of a North Korean nuclear weapons negotiator. Another call to Comcast ensued. I was told to take out, and put back in a power cord and a coaxial cable that were plugged into the modem. I did so; nothing changed. The technician asked to put me on hold while he ran a few tests. I consented. While I was on hold, I got switched over–I do not know how–to the Xfinity service center. A nice man took my call, and listened to my explanation–coupled by an increase in the volume of my voice, which denoted intense frustration–and then promised to switch me back, though alas, he could not switch me back to the Comcast technician who probably, as I write this, is still running tests, and wondering how long I will remain on hold. He then switched me to yet another Xfinity person, who listened to my litany of complaints–coupled with an even more significant increase in the volume of my voice, denoting still more frustration–and switched me back to a Comcast person after I explained that all I wanted was to get back phone and Internet service without accidentally triggering a nuclear war, a financial meltdown, or the breaking of Jay Cutler’s left thumb. This last person informed me–wait for it!–that there is a general outage in the Chicagoland area, that it is serious, and that they do not know when it will be resolved. I may periodically get phone and Internet service, but I may lose them again. How it is that the other people I spoke with did not know this is beyond me. Apparently, at Comcast, not only does the right hand not know what the left hand is doing, but the right index finger doesn’t know what the right ring finger is doing, and is also unaware of the fact that the right middle finger is busy flipping off customers.
So, gentle readers, while my patience is not yet being tested in the way God tested Job’s forbearance, I am put in a position where tooth-grinding would be justified, save for the fact that tooth-grinding is not very good for me. And that would explain the paucity of blog posts, along with the fact that I have a million and six things to do each day. Hopefully, things will be restored soon, though I wonder whether the Cubs will win the World Series before all is returned to normal.